TUOSOEN

Return Policy

Shopping With Confidence

We aim to provide a pleasant and transparent shopping experience. Please review our return and refund policy before submitting a request.

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The Details

Eligibility for Returns

Return Type

Conditions

Shipping Cost

Timeframe

Change of Mind / Unconditional Return

Product must be unused, in original packaging, and not affecting secondary sale.

Customer pays return shipping

Within 7 days of receiving the product

Item Not as Described / Product Issues

Defective items, wrong item, or major discrepancy from listing.

Seller covers return shipping

Within 30 days of delivery

Return Requirements

1. Items must be unused, unwashed, and in original packaging.

2. Items must not affect secondary sale.

3. Sale items are non-returnable and non-exchangeable.

Refund Timeline

Refunds will be issued within 3–5 business days after the returned parcel is received and inspected at our warehouse. Actual posting time may vary depending on the customer's bank or payment provider.

Orders Not Received

If your tracking shows "delivered" but you did not receive the package:

1. You must provide valid proof of non-receipt.

2. After verification, we will provide a reshipment or refund.

3. You must contact us within 24 hours after the tracking shows delivered.

Special Cases

If the parcel is refused during delivery, a refund will only be processed after we receive the returned parcel. Shipping fees are non-refundable.

Returns sent without prior approval may be refused. Any costs incurred from unauthorized returns must be borne by the customer.

We reserve the right to decline returns if:

1. The product shows excessive wear, damage, or improper use.

2. There is suspected fraudulent activity.

3. The request violates our return policy.

How to Submit a Return

Please contact our customer support team at [email protected] with the following information:

1. Order number

2. Reason for return

3. Photos or evidence (if applicable)

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Return Policy